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Order confirmation not sent out

Hello everybody,

I've got a shop running - it works quite well, also the payment via ogone, BUT: the shop won't send out a confirmation e-mail to the client; this should happen per default in commerce kickstart 2 rc1, right?

If I set a new rule for an email to the shop owner (like described in http://www.drupalcommerce.org/user-guide/checkout-completion-rules) that e-mail is sent properly.

Also I had no success using the commerce email module.

Any advice? Thank you in anticipation.

Asked by: steponeloops
on October 28, 2012

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Commerce Kickstart 2 uses message and message notify modules for doing that.

http://drupal.org/project/message
http://drupal.org/project/message_notify

You have to configured the message type called Commerce Order: order confirmation in admin/structure/messages

Check this documentation for more details:
http://www.gizra.com/content/what-message-module-and-its-new-features
http://www.gizra.com/content/message-notify-multilingual-email-notificat...

Answer by: amorales
Posted: Nov 30, 2012