Tags/topics: 
order form
1
Answers
Vote up!
0
Vote down!

shipping and billing information missing

When I go to the order view (admin/commerce/orders/..) the billing and shipping information is not filled in.
I see the labels, but no info.
When I edit the order, all details are there.
Same thing in the user profile. (user/../orders/...
I can see the labels "Shipping information" and "billing information", but nothing further.
I didn't use kickstart, since I upgraded an existing site from drupal 6 to 7.
In a similar site, that I did start from scratch and kickstart 1, I have no problems seeing the info.
Does anyone know why?

Asked by: jasminedb
on May 8, 2013

1 Answer

Vote up!
1
Vote down!

I found out that the commerce_customer_address field was translated :
At the bottom of the screen it said : Field translation
Users may translate this field. Disable translation
so I must have switched it on at some point.
However, when I tried to disable the translation I got :
"An error has occurred.
Please continue to the error page
An AJAX HTTP error occurred. HTTP Result Code: 200 Debugging information follows. Path: /.../en/batch?id=73&op=do StatusText: OK ResponseText: Fatal error: Cannot access empty property in .../sites/all/modules/entity_translation/includes/translation.handler.inc on line 716"

I then went into the database via PHPmyadmin and in the field_config of commerce_customer_address I set translation to "0".
Problem solved for new orders.
Hope this can help other people as well.

Answer by: jasminedb
Posted: May 8, 2013