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File license not issuing

I have a site that had been working just fine but the 2 most recent downloads will not allow any file licenses for their download. New orders with any other file work fine. I can't even activate the licenses on the license screen

Asked by: sher1
on March 20, 2013


I found where to turn on the rules logging and nothing is showing up. Does anyone have any ideas what I can do to debug this problem?

- sher1 on April 8, 2013

1 Answer

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Finally found some significant time to work on this and started digging through db tables - Nothing
Started looking at the products - - why isn't the download showing up?
That's right, you can't get a file license if there is not file to license. I was sure I had done that but obviously I had not or it would have been there. Closing in disgust that I hadn't already checked that.

Answer by: sher1
Posted: May 24, 2013