Hi there,

I´ve read about how to apply discounts or taxes to specific products, or under specific circumstances using rules.
But how a case where you just have to mannually apply a discout to a specific user in a specific order?

In example:
A user completes an order of $100.
The order involves a shipped item
The shipped item arrives a little later than expected.
The user calls to complain.
We offer him a discount of $5.
We access the order and apply to it the $5 discount, manually.

Is there a way to do that?

Thanks!!
Rosamunda