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Commerce Kickstart debugging
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Click on checkout sometimes removes cart items. How to debug?

I have a kickstart webshop up and running for little over a week. Orders are being proced normaly most of the time, but two people have complained that when they click the checkout button, the cart-items are deleted.

I've tried the checkout on serveral pc's and platforms and it never happens to me. In this case Google is not my best friend because I've found no report of such behavior.

This issue still could go both ways: computer of client or the webshop. Client computer in one case was a Win7 with IE as well with chrome.

Could anybody give me a hint where to continue the rootcause investigation?

Asked by: miriam
on December 3, 2013

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Sounds like it could be a session problem. If I were to kill your session, from say, switching from http to https, or perhaps logging in to the site before checking in, it's possible (though unlikely) that some carts don't make the transition from "anonymous session" to the checkout session.

How to debug? With all debugging, you need a use case where it always happens, otherwise you'll never be sure you've fixed it :)

Next steps? Look for some things that might cause session errors or weirdness, like not requiring your whole shop to be https or requiring login to checkout. Both of those cases are supported, but having one or more of those set up might point to a session losing their cart.

Josh Miller
Answer by: Josh Miller
Posted: Dec 19, 2013