Customer stuck at Checkout Page

A customer of mine is having trouble purchasing from my site. This is what they say:

After filling in all the account information as requested I click on the continue button. A small circle with a line goes round and round and nothing else happens. I've waited and waited but ended up having to cancel the order. I've tried several times over the course of a week but the same thing always happens.

They are using Google Chrome on Windows XP.

Any idea what could cause / fix this?


Posted: Oct 19, 2011


rfay Randy Fay on October 20, 2011

Essentially this is probably an AJAX callback failure. If you have https enabled, you may have it enabled on the calling page, but not on the callback URL (system/ajax). You'll have to sort that out. There are other things that can cause AJAX to fail; this probably has nothing to do with Commerce. You can use the AJAX Example in the [Examples Project](http://drupal.org/project/examples) to test simple AJAX scenarios.